Labour Relations

The resources in this section cover core concepts and established processes for new and experienced stewards looking for immediate labour relations guidance.

These resources can also be shared with members to strengthen their ability to self-advocate.

Contract Interpretation

General

EDUCATION MODULE – How to Read a Collective Agreement ME SE SI Interactive module with tips and suggestions for reading any collective agreement.	EDU-CON101
Reading the Collective Agreement ME SE SI Tips to better understanding how to navigate and read a collective agreement.	CON110
Contract Interpretation Worksheet SE SI Template on 6 Steps to interpreting any collective agreement language.	CON120
Interpreting the Collective Agreement – Example SE SI Example of the 6-step interpretation applied to Art. 6.04 (c).	CON130

NBA Resources

NBA Article 9 Grievance Process – Infographic ME SE SI Diagram outlining the NBA grievance process and timelines associated.	CON200
NBA Rotation Change Process – Infographic ME SI Provides a visual overview of the NBA rotation change process.	CON220
NBA Employment Status Comparison Chart ME SI Table that compares the differences between full-time/part-time/casual employment statuses under the NBA.	CON230
NBA Paid Leaves ME SI Infographic outlining differences in paid leaves between full-time/part-time/casual employment statuses under the NBA.	CON231
NBA Displacement Process – Infographic ME SI Provides a visual overview of the NBA displacement process.	CON240
NBA Parental and Maternity Leave – Infographic ME SE SI Outlines steps members can take when they’re expecting a child.	CON250
NBA Check Your Paystub ME SE SI Table that outlines all of the premiums, allowances and qualification differentials that nurses may be entitled to under the NBA	CON260

Grievance Handling

Grievance Process

EDUCATION MODULE – NBA Grievance Process ME SE Demystify the NBA 2-step grievance process. Find out about timelines, purpose and how you can help the process move forward in the most collaborative way.	EDU-GRH001
EDUCATION MODULE – Why We Use Grievances and Arbitrations SI This module challenges union representatives to consider why we have a grievance process to resolve problems and why we use arbitration to settle disputes.	EDU-GRH002
NBA Grievance Timeline Tracker – Worksheet SE Worksheet to help stewards track timelines in the NBA grievance process.	GRH010
Types of NBA Grievances SE A comprehensive list of the types of grievances a steward may encounter.	GRH020

Step One Resources

Potential Grievance Interview with Grievor Fact Sheet – Worksheet SE SI Worksheet to help guide a steward in interviewing a member with a potential grievance.	GRH100
Step One: Grievance Meeting – Checklist SE SI Assists steward with planning what to do before/during/after their Step One Grievance meeting.	GRH110
Step One: Grievance Handling – Checklist SE SI Checklist to assist steward in gathering the appropriate documents for a selection grievance.	GRH111
Step One: Initiation Email Example SE SI Aids the steward in initiating a grievance conversation with the manager.	GRH120
Step One: Grievance Meeting Preparation – Worksheet SE SI Worksheet to help guide a steward in preparing for a Step One meeting.	GRH130
Step One: Grievance Presentation Guide SE SI Tips for the process of presenting your Step One to the employer.	GRH140
10 Secrets of a Successful Grievance Presentation SE SI 10 tips for improving the chance at a successful, collaborative Step One meeting.	GRH150

Step Two Resources

EDUCATION MODULE – How to Fill Out a Grievance Form SE Video that reviews how to fill out a grievance form.	EDU-GRH201
Any Other Relevant Article (AORA) SE Explore and review the rationale behind including standard articles on your grievance form.	GRH200
Grievance Wording Examples SE Examples of how a steward might fill out grievance forms for common grievances.	GRH210
Grievance File Transfer Memo SE Worksheet to aid stewards in transferring an open file to their LRO.	GRH220

Performance Management & Progressive Discipline

EDUCATION MODULE – Progressive Discipline SE Go beyond the progressive discipline chart and take a look at what progressive discipline is. This module includes explanations of the difference between non-disciplinary corrective actions and disciplinary corrective actions.	EDU-GRH301
Progressive Discipline Flowchart SE Flowchart that outlines HEABC’s accepted process in behaviour alteration/correction.	GRH300
Learning Plans - Guidelines SI Guidelines for stewards assisting members with learning plans.	GRH310
Letters of Expectation - Example SI Example of what a Letter of Expectation should look like and guidelines.	GRH320

Jurisprudence (Arbitrations & Case Law)

EDUCATION MODULE – Case Law & Performance Management SA Bring a jurisprudence lens to your arguments for grievances regarding employee performance management. This module also takes an in-depth look at Letters of Expectation and Learning Plans.	EDU-GRH401
Wm. Scott – Legal Test SA Considerations of the Wm. Scott arbitration decision.	GRH400
Edith Cavell – Legal Test SA Considerations of the Edith Cavell arbitration decision.	GRH410
KVP – Legal Test SA Considerations of the KVP arbitration decision.	GRH420
Hilton Villa (LOE vs LOD) – Legal Test SA Considerations of the difference between a letter of expectation (LOE) and a letter of discipline (LOD) from the Gordon arbitration decision.	GRH430
Vancouver General Hospital (6 Steps to Mutuality) – Legal Test SA Considerations of the Munroe arbitration decision for rotation changes.	GRH440

Legislation & Regulatory Bodies

EDUCATION MODULE – Labour Relations Terms and Concepts SA This module provides an interactive overview of core labour relations terms, concepts, and legislative/regulatory bodies.	EDU-GRH501
Regulatory Bodies and Legislation SA Brief definitions of relevant entities.	GRH500
Duty of Fair Representation SI SA Overview of BC Labour Relations Code - Section 12.	GRH510

Investigations

Employer Investigations

EDUCATION MODULE – Employer Investigations SE Why do employers Investigate? Learn the purpose, your role, and how to support members during an investigation.	EDU-INV101
Investigatory Meeting Tips – Steward Tips for Representation SE Steward duties before/during/after.	INV110
Investigatory Meeting Tips – Members ME SE Tips to help a member understand their rights when attending an employer investigation.	INV120

Union Investigations

EDUCATION MODULE – Union Investigations & Interviews SI Explore concepts and best practices to ensure successful union investigations.	EDU-INV201
Principles of Investigations – Infographic SE SI Reviews the overarching principles of investigations.	INV200
Interviewing Techniques SI Tips and suggestions on different styles when investigating.	INV210
Asking Better Questions – Checklist SI Ten (10) tips on asking better questions and a comprehensive list of possible questions using the 5 W’s for anyone conducting investigations on behalf of the union.	INV220
Chronology/Timeline – Example SI Example on creating a chronology / timeline of events for grievance preparation.	INV230
Grievance Investigation – Checklist SI Things to consider for different grievance types.	INV240
Release of information / Permission for Representation – Template SI Sample template.	INV250

Medical Issues & Accomodations

Policies & Procedures – NBA SA EDMP Policies pertaining to the Nurses' Bargaining Association.	MED151
Policies & Procedures – CBA SA EDMP Policies pertaining to the Community Bargaining Association.	MED152
Policies & Procedures – FBA SA EDMP Policies pertaining to the Facilities Bargaining Association.	MED153

Back to Steward Resource Toolkit

UPDATED: February 12, 2025

Resources marked with this icon can be shared with members to support their self-advocacy or personal development.
ME	Member Education

The following icons identify resources within the toolkit that are also part of a course or curriculum.
JOHS	Joint Occupational Health & Safety
SE	Steward Essentials
SI	Steward Intermediate
SA	Steward Advanced
CES	Communicating Essential Skills

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